Refund policy

Every book we sell is graded for condition before it ships. If your order isn’t what you expected, you have 30 days from delivery to send it back.

How to start a return

Contact us through our contact page within 30 days of delivery. Include your order number and the title(s) you’d like to return. We’ll reply with return instructions and the address to ship to. Please don’t mail items back before we’ve sent instructions, because returns we aren’t expecting may not be processed.

What we accept

  • Books and other items returned in the same condition they arrived in. Many of our books are used, so we check each return against the condition grade on your order (New, Like New, Very Good, Good or Acceptable).
  • Everything the item shipped with, such as dust jackets, slipcovers, discs or inserts.

What we can’t accept

  • Gift cards.
  • Items that have been written in, highlighted, damaged or otherwise changed after delivery.
  • Returns requested more than 30 days after delivery.

If we got it wrong

If a book arrives damaged, is a different title or edition than you ordered, or is in noticeably worse shape than its listed condition grade, let us know within 30 days of delivery and send a photo if you can. We’ll provide a prepaid return label and send you either a replacement or a full refund, including the original shipping charge.

Return shipping

For all other returns, such as a change of mind or a duplicate purchase, the customer pays for return shipping, and original shipping charges are not refunded. We recommend a trackable shipping method, since we can’t issue a refund for a return that doesn’t reach us.

Refunds

We inspect every return when it arrives and email you to confirm whether it’s approved. Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card issuer, it can take several more days for the credit to appear.

There are no restocking fees.

Exchanges

The quickest way to swap for a different copy, condition or title is to return the original for a refund and place a new order.

Questions

Reach us any time through our contact page and we’ll be glad to help.